General Terms and Conditions

These General Terms and Conditions define the terms and conditions for the purchase of smart locks for sale on the website www.unlock2ride.com (hereinafter referred to as the "Website"), as well as the terms and conditions for the use of the Website. The owner of the website and the website domain is KreLab, programming and consulting, Tilen Kreča s.p., Gailska cesta 3, 1234 Mengeš; registration number 8997241000 (hereinafter: KreLab).

Basic information about KreLab

Long name of PRS: KreLab, programming and consulting, Tilen Kreča s.p.,

Address: Gasilska cesta 3, 1234 Mengeš

Registration number: 8997241000

Tax number: 75441560

VAT: NO

Date of registration: 06.11.2021

Founder: Tilen Kreča

Representatives: Polona Kreča (prokurist)

Content on the website

The notices, articles, papers, publications, texts and other content published on the website (hereinafter: content) have been created with the best intention of providing customers and other visitors to the website (hereinafter: users) with useful and useful content regarding smart bike locks and bike security. KreLab endeavours to use its best endeavours to ensure the accuracy and correctness of such information and content by maintaining the Website.

All product descriptions and photographs are sourced (unless otherwise stated) directly from the manufacturers. Product descriptions are taken from the manufacturers' texts and we cannot be held responsible for product descriptions.

KreLab reserves the right to change, add or remove content on the website without prior notice and accepts no liability for any consequences of such changes.

The website also contains links pointing to the websites of other persons and organisations. KreLab has no influence on the operation of these sites or their content and accepts no responsibility for the accuracy of the information and content published there.

Copyright

All content, images, graphics and other elements on the website are subject to copyright and other forms of intellectual property protection.

The content on the website may not be reproduced, distributed or modified in any other form or used for commercial purposes without the prior written consent of KreLab.

Deliverability of goods and deadlines

Please check with KreLab by telephone on 00386 31 386 689 or by email at info@unlock2ride.com whether the product is in stock and the estimated delivery date.

We will deliver ordered goods, where possible, within the normal delivery time of up to 15 working days from the date of receipt of payment.

If it is not possible to deliver the goods within the normal delivery time, we will inform you as soon as possible of the new estimated delivery time. If the product is out of stock, we will advise you of the delivery date upon enquiry with the supplier by e-mail or by telephone.

If we are unable to deliver the goods you have ordered even within the additional period, you may withdraw from the contract and we will refund all payments received within 14 days of receipt of the notice of withdrawal.

In some cases, we may not be able to deliver the product you want because it is out of stock. In this case, we will inform you when the product is expected to be available again.

Goods ordered are the property of KreLab until the full purchase price has been paid.

* Due to the situation related to the Covid 19 pandemic, delivery times are longer than usual with some suppliers. Please call us on 031/386 689 or email us at info@unlock2ride.com to check the estimated delivery time before ordering an out-of-stock product. _

Payment The supplier shall issue an invoice on a durable medium with itemised charges. The user can choose the following payment methods when placing an order:

by debit or credit card

Prices

All prices in the online shop are in euros and include VAT.

Prices are subject to change without notice.

All prices in the online shop are the prices of the products and do not include shipping costs.

All prices are valid only for electronic ordering of products via the online shop.

All prices are valid at the time of order placement and have no predefined validity and are therefore valid only until changed from time to time. KreLab. aims to provide the most up-to-date and accurate information, but it may happen that the price information is incorrect.

If a product is out of stock, a price change may occur.

In the event that the price of a product changes during the processing of an order, i.e. from the moment the order is placed until the order is confirmed, KreLab:

notify the Customer of the new prices, in which case the User (Customer) has the option to modify or cancel the order in whole or in part, or to confirm the order at the new prices, all at no additional cost; or
allow the customer to withdraw from the purchase and at the same time offer the customer a mutually beneficial and satisfactory solution.

Images may be symbolic only and may not always fully reflect the actual situation, but they are not misleading.

Collection and delivery options

When your order is ready, we will notify you by email or telephone if you have chosen personal collection.

Personal collection is only possible at KreLab s.p., at Gasilska cesta 3, 1234 Mengeš, by prior arrangement.

If you have chosen home delivery, the product will be sent to your chosen address via a postal service provider or delivered to you.

Delivery costs

When buying from Unlock2Ride.com, packaging and postage costs will be charged.

Warranty

All products in our offer are guaranteed for 1 year (where not otherwise stated).

The warranty is valid subject to compliance with the instructions and conditions stated on the warranty card and on presentation of the invoice. The warranty period is stated on the warranty card or on the invoice.

Purchase procedure

Once you have found the product you wish to order, click "Add to basket" and specify the quantity. Once your order contains the number of items you wish to purchase, please log in (or register if you are making a purchase for the first time in our online shop). Enter your delivery and payment details), check your order again and finally confirm your purchase.

Step 1 - Add products to your shopping basket Add the product you wish to purchase to your shopping basket by clicking the "Add to basket" button. Before adding a product to the shopping cart, select the appropriate product variation.

You can add as many products as you like to your shopping cart. Once you have finished adding, you can continue shopping later, or complete your purchase. In the first case, the products in the basket will be saved for later purchase. You can also remove products from your basket (by clicking on the [X] button) or change the quantity.

Step 2 - User registration or login. If you are a registered user, enter your username and password in the fields provided.

For non-registered users, please fill in the "Registration" form, where the fields marked with an asterisk (*) are mandatory. Confirm your details by clicking on the "Register" button. Once registration is complete, Account Verification will follow. A confirmation code will be sent to your email address (please also check your junk mail).

Step 3 - Enter your payment and delivery address.

For registered users, the address for delivery of the ordered goods is displayed automatically and is the same as the address you entered in the "Payer details" form. If you wish to receive the ordered products at a different address (e.g. work), tick the box "Payment address is the same as the delivery address" and then enter the required information. In this case, the invoice will be sent to the customer and the products to the recipient.

When you have finished adding items to your basket, complete your purchase by clicking on "Continue".

Step 4 - Add-ons and subscriptions

If you wish, you can add the offered add-ons to your order. Please also select a subscription package. You can choose between Basic or Standard, and the billing method is monthly or yearly.

Step 5 - Complete your purchase (check your order and confirm or complete your purchase) Before you click on the "Pay" button to complete your purchase, please double-check that the list of products you have ordered is correct. Please also check the delivery address. If all the information is correct, complete the purchase by clicking on the "Pay" button.

Enter the necessary payer and card details. Then confirm the order and payment by clicking "Pay"

You will receive a confirmation of the successful order to your e-mail address.

Contract concluded

By placing an order (in the online shop, by email, phone, SMS or order form), the Buyer accepts the General Terms and Conditions.

The data on the concluded contracts/order are stored in the online shop system. A copy of this contract (invoice) will be sent to the buyer upon delivery of the goods.

The customer data we obtain on the website is carefully protected and used exclusively for the purpose of making purchases and improving the functioning of our website. We do not pass on this information to third parties.

Withdrawal

In the case of distance or off-premises contracts, you have the right to withdraw from the contract within 14 days without having to give a reason for your decision.

In the case of a sales contract, the withdrawal period starts on the day on which:

you acquire actual possession of the goods,
you acquire actual possession of the last item of goods if the subject matter of the contract is several items of goods ordered by you in one order,
you acquire effective possession of the last consignment or piece of goods if the delivery of the goods consists of several consignments or pieces,
you acquire effective possession of the first piece of goods if the delivery of the goods is regular over a period of time.

You do not have a right of withdrawal in the following contracts:

a contract for goods or services the price of which depends on fluctuations in the markets which are beyond the control of the company and which may occur during the withdrawal period;
a contract for goods which are made to your precise instructions and tailored to your personal needs;
a contract for goods that are perishable or that are rapidly reaching the end of their useful life;
a contract for the supply of sealed audio or video tapes and computer programs, if you have opened the security seal after delivery;
a contract for the supply of sealed goods which are not suitable for return for health or hygiene reasons, if you have opened the seal after delivery;
a contract for the supply of goods which, by their nature, are inextricably mixed with other objects;
a contract for the supply of digital content which is not delivered on a tangible medium, provided that the provision of the service has been initiated with your express prior consent and with the understanding that you thereby forfeit your right of withdrawal;
a contract relating to batteries, rechargeable batteries and battery packs, cables, lamps, components, if you have opened the security seal or if the original packaging has been removed;
a contract on models that are partly or wholly assembled by the consumer;
a contract for disposable products, spare and replacement parts and used prepaid cards.

You may submit a notice of withdrawal to the company by means of an unequivocal statement clearly indicating that you are withdrawing from the contract. You can send us the withdrawal notice by:

in writing to the Company's address;
electronically to info@unlock2ride.com.

Mark the back of the invoice to indicate that you are returning the product and return the invoice together with the product to our address.

You will be deemed to have made your withdrawal in time if you send it within the time limit set for withdrawal. The burden of proof with regard to the exercise of the right of withdrawal provided for in this Article shall be on the consumer, i.e. on you.

The Regulations on forms relating to the exercise of the right of withdrawal from distance or off-premises contracts can be found here.

Return of goods

If you have already received the goods and you withdraw from the contract, you must return the goods to us within 14 days of the notice of withdrawal:

KreLab, Tilen Kreča s.p., Gasilska cesta 3, 1234 Mengeš

The goods are deemed to have been returned in time if you have dispatched them before the expiry of the 14-day return period.

Items must be returned undamaged, in the same quantity and in the original, undamaged packaging. Damaged items, items in altered quantities and items in non-original or damaged packaging cannot be returned. Returned items must be sent as a parcel and not as a letter and must be accompanied by a copy of the invoice.

In the event of withdrawal from the contract, you will only be liable for the cost of returning the goods.

All costs associated with the return of the products are to be paid by the buyer. We do not accept returns for ransom.

Exchange of goods

If, after receiving the goods ordered, you find that the product is not suitable and you would like to exchange one or more of the products, please notify us within 14 days by email info@unlock2ride.comor by phone +386 31 386 689. You must return the product you wish to exchange to us undamaged and in its original packaging by post (with the cost of postage being borne by you) within 14 days of notifying us of your intention to do so. We will start preparing a new order as soon as we receive the product you wish to exchange. Should there be a price difference when exchanging the product, you will only have to pay an additional charge if the price of the new product is higher. If it is lower, we will refund you the difference less the shipping costs.

Refund of payments received

If you have already paid for the goods you ordered before you decided to withdraw from the contract or return the goods, we will refund all payments received within 14 days of receipt of the cancellation notice.

If you received the goods before you withdrew from the contract, you must return the goods undamaged in their original packaging within a maximum of 14 days after you have notified us of your withdrawal from the contract. In this case, we will withhold the refund of any payment received until we have received the returned goods or until you have provided us with proof that you have sent the goods back.

We will refund payments received by the same means of payment you used at the time of purchase, unless you expressly request a different method of refund. In the event that we will transfer funds to your TRR (personal account), please provide us with your personal account number.

We will not be able to accept claims for products that we have determined to have been damaged due to improper or inappropriate use or handling. If you wish to retrieve such a product after the claim has been rejected, we will send/deliver it to you and charge you for the costs associated with delivery of the product, or you can collect the product from our personal collection address in Mengeš.

Material defects

The Supplier is obliged to deliver the goods to the Buyer in accordance with the Contract and is liable for material defects in the goods sold.

When is a defect material:

If the goods do not have the characteristics necessary for their normal use or circulation;
if the item does not have the characteristics necessary for the particular use for which the buyer is buying it, which was known or should have been known to the supplier;
if the thing does not possess the qualities and characteristics which were expressly or tacitly agreed or prescribed;
if the supplier has handed over an item which does not correspond to a sample or model, unless the sample or model was shown for information purposes only.
The suitability of the goods for normal use shall be judged by reference to ordinary goods of the same kind and having regard to any statements concerning the characteristics of the goods made by the supplier or manufacturer of the goods, in particular by means of advertising, the presentation of the product or indications on the goods themselves. The provisions of the law governing contractual relations shall apply to the determination of liability for material defects in the goods, unless otherwise provided for in this Law.

How material defects are asserted:

The Buyer may enforce its rights under a material defect if it notifies us of the defect within two months of the date on which the defect was discovered. The Buyer must describe the defect in detail in the notice of defect and allow us to inspect the item. The Buyer may give us notice of the defect in person (in which case we must issue a receipt), by sending it to the shop where the item was bought or by sending it to the agent of the Seller with whom the contract was concluded.

KreLab shall not be liable for material defects in the goods which become apparent after a period of two years from the date of delivery of the goods.

Protection of personal data

At KreLab s.p. we respect your privacy and the security of your personal data. We undertake to use your personal data only for the purposes set out in our Privacy Policy. We protect your personal data carefully and in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC)

Contact details

If you have discovered any error, inaccuracy, lack of accuracy or other defect in the website, please contact us at info@unlock2ride.com. You may also send us a request to remove your personal data from the website to the same address.

Any individual may request KreLab to remove his or her personal data published on the website, including any image or video in which the individual appears. In this case, KreLab will immediately remove the personal data from the website, but KreLab is not responsible for the publication of such data or images on other servers where they are published by other persons.

Accountability

KreLab is committed to keeping all systems running smoothly and up-to-date at all times. KreLab will keep its customers informed of updates.

Despite our best efforts, there are some things KreLab has no control over and therefore accepts no responsibility for:

In the event of AWS services or other systems over which KreLab has no control failing, KreLab will not be held liable.
In the event of a communication blackout of an ISP, KreLab shall not be held liable.
In the event that the lock is physically defective, KreLab shall not be held liable.
In the event that the battery of the lock is completely discharged and cannot be traced, KreLab shall not be held liable.
In the event that the lock is located in an area where so-called signal jammers are present, KreLab shall not be held responsible for establishing communication and defining the location of the lock.

Complaints

Complaints and claims under warranty or material defect shall be settled in accordance with the applicable legislation and these Terms and Conditions.

Please inspect the goods you receive immediately and report any defects/damages within fifteen days of delivery. We will not accept subsequent claims.

Complaints about items with an existing defect should be notified to the Supplier by e-mail at info@unlock2ride.com or by telephone on +386 31 386 689.

Explanation of the Terms and Conditions

If any provision of these Conditions is found to be invalid or unenforceable in whole or in part, the remaining provisions shall remain in force and that provision shall be replaced by another valid provision which is consistent with the economic intent of the parties.

Complaints and Disputes

If you have any problems, you can contact us by making a complaint. KreLab will endeavour to resolve any complaint effectively. Complaints should be submitted in writing to KreLab Tilen Kreča s.p., Gasilska cesta 3, 1234 Mengeš or by e-mail info@unlock2ride.com. The complaint handling procedure is confidential.

In accordance with the legal norms, KreLab does not recognise any provider of out-of-court settlement of consumer disputes as competent to resolve a consumer dispute that could be brought under the Act on Out-of-Court Settlement of Consumer Disputes.

The Online Consumer Dispute Resolution Platform (ODRP) is available at the following link:https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.

Applicable law and jurisdiction

These Terms and Conditions are governed by the law of the Republic of Slovenia, excluding its conflict of law provisions.

The Lessor and the Lessee shall endeavour to resolve any disputes concerning the performance and consequences of the Conditions by mutual agreement. If this is not possible, the competent court for the resolution of disputes shall be the court of subject matter jurisdiction in Ljubljana.

Privacy Policy

At KreLab, Programming and Consulting, Tilen Kreča s.p. (hereinafter referred to as the "Controller"), we respect privacy and aim for a high level of protection of our customers' personal data. When providing online sales services or conducting business via telecommunications, we ensure that we process data in accordance with the applicable European directives (GDPR - General Data Protection Regulation) and in accordance with the legislation of the Republic of Slovenia (Act on the Protection of Personal Data, Act on Electronic Communications and Act on Electronic Commerce on the Market).

The purpose of the Personal Data Management Statement (hereinafter referred to as the "Statement") is to inform visitors to the website (hereinafter referred to as the "User") for what purposes personal data will be collected and how it will be used. The Declaration is also intended to highlight the rights in relation to personal data and how to exercise them.

We at KreLab s.p. undertake to use the personal data obtained through our website or by telecommunication means in accordance with this declaration and not to sell, lend or otherwise disclose personal data to third parties, except in the cases provided for by law.

Data Controller

The data controller is KreLab, programming and consulting, Tilen Kreča s.p., Gailska cesta 3, 1234 Mengeš, e-mail address: info@unlock2ride.com, telephone number: +(386) 31 386 689.

Personal data

Personal data is any information that identifies a user of the Service as a specific or identifiable individual. An individual is identifiable when he or she can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, or by reference to one or more factors specific to the individual's physical, physiological, genetic, mental, economic, cultural or social identity.

The Controller collects and processes the following personal data in accordance with the purposes set out below in this declaration:

Contact details and details of your communication with the controller (name and surname, e-mail address, telephone number, date, time and content of postal or electronic communication);
visit data (IP address, dates, times and duration of visits to the websites, location or entry point of Internet access, data on the pages visited, data on the settings made, etc.);
data on entries in online forms (e.g. in the context of prize draws, signing up for e-newsletters or interest in receiving marketing notifications);
other information that the user voluntarily provides to the controller when submitting a form or submitting an offer or enquiry.

The Controller does not collect or process personal data except where the user consents to this, by agreeing to receive marketing notifications, to participate in a prize draw, etc., or where there is a legal basis for the collection of personal data or the Controller has a legitimate interest in processing the data.

Purpose of data processing

All personal data provided shall be treated confidentially and shall be used only for the purposes for which it was provided and collected. If in the future there is a need to process the data for other purposes, we will ask for your prior consent.

Visit to the website

Whenever you visit our website, a record of the interaction is automatically created and stored on the web server. We collect data through server sessions and cookies, whereby we will ask for your consent before installing cookies that are not necessary for the basic functioning of the website, while we may already collect certain data on the basis of legitimate interests.

We process the collected visit data separately and do not link it to personal data of our website users or carry out profiling of purchasing behaviour.

Enquiries and communication with us

When a user sends an enquiry to our contact details published on our website, we process the personal data provided solely for the purposes of preparing a response to the enquiry and for the possible preparation and conclusion of a contract, for the performance of the contract concluded and for the communication of the answer to the enquiry.

For this purpose, we only collect personal data that the user voluntarily provides to us. All data collected through our website or otherwise communicated to us (by means of telecommunications) is collected for the purpose of providing the website services and for the purpose of internal business management.

Direct marketing communication

When signing up to our newsletter or communicating with us, the user may consent to direct marketing communications in the form of receiving current offers, information about promotions, news or similar communications relating to the website's offerings.

For the purpose of direct marketing, we will inform you by e-mail, periodically and as necessary.

The contact details provided in the enquiry may also be processed for direct marketing communications on the basis of legitimate interest. We do not use purchase behaviour profiling in this context. You can withdraw your consent to direct marketing communications at any time by sending a notice to our email address: info@unlock2ride.com or by using the links provided in the marketing message.

Online shop cookies

On the Unlock2Ride webshop we use:

temporary or session cookies: from the moment the user opens the browser until the moment the user ends the session and closes the browser. We use them to store temporary information. These cookies do not contain personal identifiers;
persistent cookies: they remain stored on the user's computer even after the user closes the browser and ends the session. We use them to store information about newsletter sign-ups, browser settings, etc. Persistent cookies can remain on the user's computer for a few hours to several days, months or even years. These cookies may contain personal identifiers that are anonymised;
3rd party cookies: they come from partner web services. We use them to capture visit analytics, for advertising purposes or other services that provide an enhanced user experience. These cookies may contain personal identifiers that are anonymised (anonymous visitor identification, anonymised IP address of the user, etc.) and cannot be linked to other personal data of the user.

We collect the following cookies:

PHPSESSID: session cookie about the current session; duration until the end of the session.
default: session cookie about the current session; duration until the end of the session
cookieconsent_status: persistent cookie on cookie notification; duration 1 year
language: persistent cookie on language choice; duration 30 days
currency: persistent cookie on the choice of currency; duration 30 days
_ga: persistent Google Analytics cookie, visit statistics: duration 2 years
_gat: persistent Google Analytics cookie, visit source: duration 1 minute
_gid: persistent Google Analytics cookie, visit statistics: duration 24 hours

Use of data

We undertake not to disclose personal data to unauthorised third parties without the explicit consent of the user.

We entrust our business partners (contractual processors) with specific data processing tasks. The processors may only process the entrusted data on our behalf and within the limits of our authorisation (in a written contract or other legal act) and in accordance with the purposes defined in this declaration. The data provided shall be carefully protected and not kept in stock by the said processors and shall not be used for their own purposes.

Within the scope of their legal powers, personal data may be disclosed to the following data processors:

accounting services, law firms and other providers of legal and business advice;
providers of file and data media destruction services;
providers of information technology services in the context of servicing and maintenance of software;
the website administrator and webmaster;
cloud computing service providers and email messaging service providers;
providers of customer relationship management systems.

We undertake that neither we, nor other processors, will transfer or transmit your personal data to a third country outside the European Union and/or the European Economic Area or to an international organisation without an adequate level of protection. Personal data may be transferred to the United States where all of our contract processors in the United States are either enrolled in the EU-US Privacy Shield program (the "Privacy Shield") or, in the case of a data transfer, provide other appropriate safeguards in accordance with Article 46 of the GDPR (e.g., adoption of the Standard Contractual Clauses).

Period of retention of personal data

We assure you that we retain data only for as long as is necessary to fulfil the purpose for which the individual data was collected and used. After the retention period, we will effectively and permanently delete or anonymise your personal data so that you can no longer be identified.

Those data that we process on the basis of the law are kept for the period prescribed by law. Data that we process for the performance of a contractual relationship with a user is kept for the period necessary for the performance of the contract and for as long as the statutory limitation period for claims arising from the contract so concluded continues, except in the event of a dispute in connection with the contractual relationship.

Personal data processed on the basis of consent or legitimate interest, e.g. in the case of sending electronic notifications, are retained permanently until the withdrawal of this consent or until the request to stop the processing, in which case we undertake to verify the existence of the purpose of the processing of personal data at regular intervals. We will only delete the data before revocation if the purpose of the processing of the personal data has already been achieved (e.g. if we were to stop sending marketing communications) or if required by law.

If there is a different legal retention period for certain data processed for the performance of contracts (e.g. accounting or tax data), the retention period is up to 10 years. During this period, the processing of the data is limited.

Data security

We carefully protect the information that you provide to us using our website, through telecommunications channels or by any other means, against loss, misuse, unauthorised access or disclosure, alteration or destruction.

Data is stored on password-protected servers with restricted access. We take good care of the security of your personal information and respect your choices for its intended use.

Once the need to keep the data has ceased, i.e. the purpose for which the data was collected has been fulfilled, the data will be immediately and irretrievably and permanently deleted.

In the event that our website contains links to other websites which have no connection with Unlock2Ride, we do not accept any responsibility for the protection of your data on these websites.

User Rights

KreLab guarantees the exercise of all rights to which you are entitled in relation to the processing of your personal data under applicable law.

The user has the following rights:

The right to withdraw consent;
the right of access to personal data;
the right to rectification;
the right to erasure of personal data (the so-called right to be forgotten);
the right to restriction of processing;
the right to data portability;
the right to object.

We will also provide other information in relation to the personal data we process upon request in accordance with applicable law.

We undertake to respond to requests without undue delay and at the latest within the time limits prescribed by law.

For the purpose of reliable identification in the event of the exercise of rights relating to personal data, we may request additional information. If we are nevertheless unable to identify the requester reliably, we will be obliged to refuse the request.

Final decisions

We reserve the right to adapt the subject statement from time to time, if necessary, to the actual situation and the legislation in the field of personal data protection. Users are obliged to check the current version before each disclosure of personal data to inform themselves of any changes and updates.

We will also inform users in advance of any changes that significantly affect the processing of personal data in an appropriate manner.